Terms and Conditions

Welcome to SpinBox, your convenient fluff and fold laundry service and dry cleaner. We value our customers, and these terms and conditions are designed to ensure a smooth and delightful experience for everyone. Please be aware that these terms may be updated occasionally without prior notice, so we encourage you to check back regularly to stay informed.

Delivery Service:

When we pick up your laundry, we’ll return it within 1-3 business days, excluding the weekends and federal holidays. While we aim to stick to this schedule, unforeseen circumstances such as bad weather or increased orders may cause slight delays. Rest assured, we'll do our best to keep you informed and deliver your laundry as quickly as possible. We truly appreciate your understanding and patience.

Note: We will not deliver your order until you have paid for our service. We accept credit. No checks.

Lost or Stolen Bags:

We are not responsible for any lost or stolen bags or items once they're dropped off at your residence or business. We are not responsible for any lost or stolen bags or items prior to pickup as well.

Limitation of Liability:

While we take every precaution to care for your items, there is inherent risk in the laundry process. If any items are damaged or lost due to our fault, we'll work with you to resolve the issue. You must notify us within 24 hours of receiving your cleaned items, and we'll do our best to make it right. Our liability is limited up to two times the total cost of the order.

Right to Refuse Service:

We reserve the right to refuse service to any individual or entity for various reasons, including violations of our terms, disruptive behavior, or at our discretion.

Disclaimer:

We cannot be responsible for weak or flawed materials, color loss, shrinkage, or damage to delicate or worn out. We may refuse to clean certain items at our discretion. If you encounter any issues, contact us within 24 hours of receiving your items. Prices are subject to change without notice.

Privacy Statement:

Protecting your privacy is important to us. We collect and use customer information to provide services, improve our business, and for advertising purposes. Rest assured, we never sell or rent customer information to third parties. Our privacy practices may be updated occasionally, so please review this statement regularly.